FAQ

How to sign up for a free consultation
To sign up for a free consultation, please email This email address is being protected from spambots. You need JavaScript enabled to view it., call 331-3000 or visit the MCORE studio @ 3 Laffan Street, Hamilton HM 08.   An MCORE representative will respond with a booking date to confirm the best available time.  Special Note – Any person(s) wishing to have a free consultation must come in the appropriate attire and must notify the instructor at least 24-hours in advance if he/she must cancel the appointment.  Only one free consultation is permitted per person.  Consultations are usually 60 – 90 minutes and consist of a complimentary workout session along with an MCORE fitness assessment.

Registration
Any new client wishing to begin training sessions with MCORE must complete the Registration Package.  The Registration Package can only be obtained upon completion of a complimentary training session and payment.  For more information please read how to sign up for a free consultation.

How to Become an Online Member

  1. If an existing MCORE member i.e., currently training with an MCORE instructor, under Become A Member Today, please complete the required fields.
  2. If you are a new member, you will be given an MCORE User ID, under the Registration Tab, select create an account and complete the required fields under Become A Member Today.
  3. If you forget your username or password, please select forget password and type in the email address used to set-up your account.  An email verification will be sent.

Change my billing information
Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..  Please indicate your name, (new name if changed), address (new address), preferred online banking method i.e. HSBC, BNTB, Clarien.

Payment
All new members must complete the MCORE Registration Package indicating his/her preferred online banking method.  Payments for services will only  be accepted using the online banking facility unless otherwise negotiated.    All payments must be made in full prior to the start of your session and new term unless otherwise negotiated.
 
Cancellation Policy
If the client needs to cancel any given session he/she is responsible for notifying the trainer 24-hours in advance.  Failure to give proper notification will result in forfeiture of the session.   The client is expected to be on time for all sessions otherwise the training session will be forfeited.  If the client is running late, please call or email.
 
Client Attire
All clients are required to dress appropriately for workout sessions.  This includes suitable training shoes i.e., comfortable sneakers, socks, appropriate tee-shirts, pants, etc.  For the express purpose of training all clients should inform the instructor of any pre-existing conditions to avoid the risk of further damage or even death.
 
Where is MCORE Studio?
MCORE Studio is located at 3 Laffan Street, Hamilton HM 08 directly behind St. Theresa’s Cathedral and across from the Islamic Masjid.  It is a yellow building and the studio is located on the top floor in Suite #1.  If you are physically disabled, please notify MCORE prior to arrival so, that provisions can be made to accommodate you.  Parking is available on the premises for those training with MCORE.
 

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